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GOT A QUESTION?
We're here to answer!
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How soon can the XComms Platform be up and running?XComms can be up and running in minutes. The easy-to-use console for creating alerts is designed with functions commonly found in most office applications. Formatting text, inserting graphics, video, hyperlinks, acknowledgment buttons, etc. are all a snap in an extremely user-friendly, intuitive, and responsive console.
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How does XComms work?The concept is simple. A very small software package is installed on end-user computers enabling them to receive pop-ups, tickers, screensavers, wallpaper, locked screen backgrounds, and quizzes that a content manager sends as well as providing them with their own history console containing searchable/active alerts. The content manager(s) logs into a console where he/she can choose from a variety of XComms tools and customize notifications to target individuals, and groups or broadcast to recipients on any network, domain, device, or in any location immediately. Proof of delivery and exportable/detailed analytics are available as well within the same console
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What kind of notifications can I send with XComms?There are many available notification tools to choose from that are all customizable, cut-through, and effective. Below are a few... POP-UP ALERTS: Fully customizable and direct to any screen.SCROLLING TICKERS: Deliver Updates without interrupting workflow. MOBILE: Cast a wide net and reach employees on their mobile devices. VIDEO ALERTS: Can be embedded into alerts and be delivered immediately. SCREENSAVERS: Complete ScreenSaver Management to turn unattended screens into powerful digital signage. INTERACTIVE: Measure Employee Comprehension with On-Screen Employee Quizzes. WALLPAPER: Provide Useful Information to Employees Directly on Computer Wallpaper Background. LOCKED SCREEN BACKGROUNDS: Take advantage of this unused space to design and spread your messaging.
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What do I need to know before deciding on a provider for a solution like XComms?While there are very few providers of this type of communication software it is very important to know what to research upfront so there won't be a big surprise in the end or you find yourself in a position where you are locked into a solution that might be costly and ultimately ineffective. Make sure to find out and be comfortable knowing: > What is the pricing structure? > Where is the company based? (important) > How secure is it? > How old is the technology? Is it available on mobile and is it actually responsive? > Are there additional fees for basic services beyond the tools themselves? Like more active directory synchronization tools, unlimited content managers, full analytics, video tools, sms, computer name, and user name targeting, etc.? Hint: All of these are complimentary and/or unlimited with XComms. > What does it cost to use our own logo(s)? And can we do it ourselves?
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Can we see a demo of XComms?Definitely! You can schedule a demo with us at your convenience. In an effort to not waste anyone's time with a pre-recorded demonstration or a "cattle call" type mass demo or webinar telling you about services that ultimately may not apply to what you are looking for, we will carefully listen to what your needs are and show you exactly how using the XComms solution will fill those needs and have a profound impact on your organization at a rate that is extremely cost-effective.
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Why is XComms priced so much lower than other providers considering how much more advanced the platform is?Our goal is to provide the best internal communication solution available at a cost that enables all companies (regardless of size) to have an effective internal communication infrastructure that rivals even the largest of organizations. The truth is that getting your alerts from point A to point B is not a new accomplishment for any of our competitors or ourselves so there is no sense in charging extra for the development of something that has been in place for a while or has already paid for itself many times over. However as most big companies conduct business, marketing is a necessity and expenses have to be absorbed somewhere... In most cases, it's the customer who pays heavily for aggressive advertising and that's not a concept we employ. XComms offers a more A la carte purchasing option for our customers. We believe that if you don't need it, don't buy it. And certainly don't pay more for it if you don’t have to. When new functions and features are developed, often they are included in all solutions. And considering how XComms is built on far newer technology than anyone in our class, adding additional features is a snap so we don't spend nearly as much as our competitors do on research and development.
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How is the price for XComms determined?Pricing is determined by two things. The number of users or machines that are being targeted and which XComms Tools you would be using would ultimately determine the cost of the software. The pricing is extremely flexible and we do not charge customers for functions they do not need or licenses they will never use.
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Where is the technical support provided from?If you are in North America or Latin America, the Technical support is 100% US based. The US tech support is available regardless of the time zone. If you are taking advantage of the software anywhere else, we have support technicians working within every time zone to ensure all of our customer's needs are met.
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Why do companies use the XComms Platform?There are many reasons why an organization would implement an internal XComms solution. Primarily it is used to create immediate awareness of any update or internal initiative or to reinforce key standards. XComms goes beyond the capabilities of email or any collaboration tool and any department within any organization is much more effective and productive with an immediate connection to employees that bypasses email and traditional methods of internal communication with cut-through / high-impact notifications to create immediate awareness. The XComms solution ultimately provides an additional layer of accountability that goes well beyond any communication method a company may currently have all from one place. XComms eliminates the common excuse of "I didn't know", "No one told me", "I get too many emails", "It got buried in Slack", "I can't find it in Teams" etc.
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Are some companies too small for this type of solution?Absolutely not! Every organization benefits greatly from improved internal communication and pricing which makes it easy to choose XComms. In some cases (unfortunately) there are companies that may get discouraged from implementing this type of solution after sending inquiries to other providers before checking in with us. Either because the rates provided are cost-prohibitive or requests are simply ignored. With XComms there is no such thing as a customer who is too small nor is there a solution that is unaffordable considering the value of this solution. XComms does not charge customers for modules or functions they would not benefit from so if the interest in making the organization better is there (regardless of size or budget) then there is always a way to make the solution customized and affordable for anyone. Allow us the opportunity to send you a price quote so you can see for yourself. Click HERE to get an estimate today.
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Do on-screen pop ups interfere with workflow?The delivery, appearance, and on-screen position of XComms alerts are determined by the content manager who sends out an alert. He/she can easily and quickly determine how obtrusive or unobtrusive an alert needs to be in a very user-friendly, flexible, and customizable web-based console. In addition, you can send a less invasive notification via a scrolling ticker alert that would scroll across the screen containing information that is important without being disruptive.
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Can we brand our alerts with our corporate logo(s)?Absolutely! That's exactly what you will receive with your XComms Platform. In fact, we offer free custom branding tools so you can upload your own logo.
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How much does it cost to have our logo on the pop up alert skins / templates?It costs absolutely nothing. While we know some providers are still charging for this or don't offer it all, XComms is excited to offer its customers the ability to add their own logo to their alerts. Not only does this give your alerts your corporate look and feel but you don't have to wait around for the provider to do it for you ultimately delaying the rollout process.
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What do I need to know before deciding on a provider for a solution like XComms?While there are very few providers of this type of communication software it is very important to know what to research upfront so there won't be a big surprise in the end or you find yourself in a position where you are locked into a solution that might be costly and ultimately ineffective. Make sure to find out and be comfortable knowing: > What is the pricing structure? > Where is the company based? (important) > How secure is it? > How old is the technology? Is it available on mobile and is it actually responsive? > Are there additional fees for basic services beyond the tools themselves? Like more active directory synchronization tools, unlimited content managers, full analytics, video tools, SMS, computer name, and user name targeting, etc.? Hint: All of these are complimentary and/or unlimited with XComms. > What does it cost to use our own logo(s)? And can we do it ourselves?
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Are there promotions available?Sure. While we can't predict when but be on the lookout for promotions that might be in the form of cost savings or even additional features included!
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How is the price for XComms determined?Pricing is determined by two things. The number of users or machines that are being targeted and which XComms Tools you would be using would ultimately determine the cost of the software. The pricing is extremely flexible and we do not charge customers for functions they do not need or licenses they will never use.
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Why is XComms priced so much lower than other providers considering how much more advanced the platform is?Our goal is to provide the best internal communication solution available at a cost that enables all companies (regardless of size) to have an effective internal communication infrastructure that rivals even the largest of organizations. The truth is that getting your alerts from point A to point B is not a new accomplishment for any of our competitors or ourselves so there is no sense in charging extra for the development of something that has been in place for a while or has already paid for itself many times over. However as most big companies conduct business, marketing is a necessity and expenses have to be absorbed somewhere... In most cases, it's the customer who pays heavily for aggressive advertising and that's not a concept we employ. XComms offers a more A la carte purchasing option for our customers. We believe that if you don't need it, don't buy it. And certainly don't pay more for it if you don’t have to. When new functions and features are developed, often they are included in all solutions. And considering how XComms is built on far newer technology than anyone in our class, adding additional features is a snap so we don't spend nearly as much as our competitors do on research and development.
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Can using XComms save our company money in any way?Definitely. Depending on what you are measuring ultimately will determine how much. Retention of employees is a great example. If an employee is engaged and provided with the necessary information to carry out his/her responsibilities; his/her success is more than enough reason to stay with a job ultimately saving a company not only the time and expense in hiring and training but all other costs associated with employee turnover. Training and coaching expenses will lower as well as free up other valuable support resources from IT, HR, Management, etc. These are just a couple examples but there are many ways this will make a company more profitable while improving overall function.
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How much does XComms cost versus other alternatives?Significantly less expensive. XComms is far less costly than ANY other comparable alternative in the industry. The XComms pricing structure is designed to make implementing your own solution as easy as possible. In terms of functionality, if you are making a true "apples to apples" comparison you will see that the Platform provided by XComms is easier to use, more technologically advanced, faster to implement, and more affordable than any other provider.
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Who do we call for initial pricing, adding services or licenses or to get technical support?XComms is your main source for all things sales and service. The Company is US Based and Technical support is US based for those customers in North America and Latin America. For customers outside of these areas, there is also support available in all time zones to ensure that all customer's needs are met and expectations exceeded.
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Are there support and maintenance plans available?Yes. There are optional support and maintenance plans available.
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Are some companies too small for this type of solution?Absolutely not! Every organization benefits greatly from improved internal communication and with that makes sense, it easy to choose XComms. In some cases (unfortunately) there are companies that may get discouraged from implementing this type of solution after sending inquiries to other providers before checking in with us. Either because the rates provided are cost-prohibitive or requests are simply ignored. With XComms there is no such thing as a customer who is too small nor is there a solution that is unaffordable considering the value of this solution. XComms does not charge customers for modules or functions they would not benefit from so if the interest in making the organization better is there (regardless of size or budget) then there is always a way to make the solution customized and affordable for anyone. Allow us the opportunity to send you a price quote so you can see for yourself. Click HERE to get an estimate today.
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What separates this solution versus it's competition?The XComms advantage is based on its best-in-class, affordable, and feature-rich internal communication capabilities that allow all companies of any size to take a leap toward improving the overall way they communicate internally, manage employees and measure success. From cost to its technology and overall ease of use, XComms provides customers with an affordable/high-impact solution that is truly second to none.
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Can XComms essentially replace our Locked Screen Background Group Policy?Absolutely. The XComms Locked Screen Display tool allows you to manage: Prevention of changing locked screen display Prevention of disabling locked screen images
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Can we target users in any location, domain and on any device?Yes. regardless of location, domain or device all targeted users can received alerts as long as they have the client installed on their computer.
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Can non-domain OR non-AD users receive XComms communications if active directory mode is enabled?Yes, even non-domain or non-AD users can receive XComms alerts whether they are on your Active Directory or not.
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What are our end user targeting options?You can easily target employees on any device, in any location, or on any domain or network. All users would receive alerts regardless of location, network, domain, or device within seconds of being published. Also, you don't need to have separate end-user client installs for a computer or user-based targeting. Each client recognizes the user and the computer's name. You can easily search for targets by: User ID Computer Name Email Address Phone Number
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Can an Employee change assigned Screen Savers to something else after they received a screen saver from a content manager?No, This feature is locked by XComms by default. They will not be able to change the screensaver themselves. If you need a client app where that change is needed, please let us know but out of the box this feature is locked by default.
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Can XComms essentially replace our Wallpaper Background Group Policy?Absolutely. The XComms Wallpaper tool allows you to manage: Prevention of changing wallpaper Prevention of disabling wallpaper images
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Can the XComms end user client be pushed out with SCCM or Any App Deployment Tool?Absolutely. The client is created for you and hosted within your own platform. Simply download the client file and you are ready to deploy!
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Does XComms require IT resources for support or install?XComms requires very little (if any) IT resources to install and launch. Each customer is provided with an desktop client file that can be installed on individual computers or can be deployed using any app deployment tool. In regard to using XComms, all employees assigned to send alerts will have no trouble at all managing a very simple to use console where they would be able to send alerts, view past and upcoming alerts, review reporting or use any of the flexible functions available. In fact IT departments benefit greatly from the software as they can preserve valuable resources and reduce help desk calls by sending out proactive communication notifying employees instantly of critical planned and unplanned IT system outages that affect internal operations, systems, and security.
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Who do we call if we need technical support?Call XComms directly. Rarely do we get technical support calls considering how user-friendly the software truly is but no matter what time zone our customers are in or in which country, they will always be provided with extremely courteous, informative, and helpful technical support with one goal...1st call resolution. For customers in North America or Latin America, all support is 100% US Based.
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Can an Employee change the sent Wallpaper Background to something else after they received a wallpaper from a content manager?No, This feature is locked by XComms by default. They will not be able to change the wallpaper themselves. If you need a client app where that change is needed, please let us know but out of the box this feature is locked by default.
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Is there machine based targeting available in addition to user based targeting?Yes, but unlike other providers, we combine those targeting options so whether you want to target by user name or computer name you will find it extremely easy to get the message to the right person or device.
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Can we have multiple people use XComms from different departments and from different locations?Definitely. While you can have as many content managers as you would like to have responsible for using XComms, you can also pre-determine what tools a Content Manager can access as well as what he/she is able to view and who exactly they are permitted to target. You can make the most of the XComms by opening it up to other Content Managers in any location or department while also having peace of mind knowing that they will only be permitted to send alert types that you pre-approve and to deliver to who you determine the appropriate audience to be.
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Can an Employee change the sent Locked Screen Background to something else after they received a locked screen background from a content manager?No, This feature is locked by XComms by default. They will not be able to change the locked screen background themselves. If you need a client app where that change is needed, please let us know but out of the box this feature is locked by default.
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Are there Mobile Alert options?Yes. While there are several ways you can target an employee who is not at their desk, you can send your message as an Email, SMS or even a WhatsApp message.
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Can XComms replace our Screen Saver Group Policy?Absolutely. The XComms Screensaver tool allows you to manage: Inactivity times before the Screen Saver turns on Prompt user to unlock the machine after deactivating screen saver User change prevention
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What kind of notifications can I send with XComms?There are many available notifications to choose from that are all customizable, cut through and effective. Below are a few... POP-UP ALERTS: Fully customizable and direct to any screen. SCROLLING TICKERS: Deliver Updates without interrupting workflow. MOBILE: Cast a wide net and reach employees on their mobile devices. VIDEO ALERTS: Can be embedded into alerts and be delivered immediately. SCREENSAVERS: Complete ScreenSaver Management to turn unattended screens into powerful digital signage. INTERACTIVE: Measure Employee Comprehension with On-Screen Employee Quizzes. WALLPAPER: Provide Useful Information to Employees Directly on Computer Wallpaper Background. LOCKED SCREEN BACKGROUNDS: Take advantage of this unused space to design and spread your messaging.
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Can the XComms platform be accessed and used from a mobile device?Absolutely! Your XComms platform is built to not only give the best desktop experience but it is designed with an easy-to-use responsive design. There is no need to download a content manager app or use a separate web page designed for mobile that doesn't get the job done.
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With Screen Savers can we also determine how long a machine should be idle before activating and displaying the Screen Saver?Absolutely. Not only will you have the ability to create stunning displays with images, animations, full powerpoint files, and videos but you can also determine how many minutes a machine should be inactive for turning on the screen saver as well as determine if you want the login screen to show up when the machine is active again.
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Can an end user uninstall the XComms desktop client app themselves?Unless the end user is an administrator they will not be able to uninstall.
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Can we use HTML in an XComms Alert?Yes. You can absolutely use HTML when composing many of the available alerts and edit with an easy to use HTML editor tool included with XComms.
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Does the XComms client start automatically when the computer starts?Yes, the client will start automatically.
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Can we pre-determine what tools Content Managers are allowed to use, who they are allowed to target and what they are permitted to view?Yes. You can easily pre-determine what tools a Content Manager can send as well as what he/she is able to view and who exactly they are permitted to target. When an administrator is being created you have an easy option to create and select a policy that would determine access levels and viewing permissions.
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Can XComms pop-up alerts be delivered as a full screen notification?Yes. This is an additional option the content manager can choose when creating an alert. The content manager can easily decide the best size for the alert appearance or even determine the on-screen position of an alert. If an alert is selected to be delivered as a full screen notification, all users would receive full screen alerts automatically scaled to fit their screen display resolution.
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Does XComms sync with active directory?Yes, XComms fully supports Active Directory. You can easily sync multi-domain or even very complicated tree structures. The free Active Directory module enables you to sync with your Active Directory easily which ultimately expedites deployment and enhances usability. Users, groups, organizational units, and computers can all be synchronized across unlimited domains. We even offer scheduled synchronization at predefined dates and times.
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What are the general system requirements?The system requirements are extremely minimal. * 50MB free hard drive space * Window7/8/10/11 * 256 MB RAM For more information or to learn about specific system configurations, please contact XComms at info@xcomms.com
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How easy is XComms to deploy?Very Easy! Once the end user desktop client is installed individually or mass deployed with your choice of app deployment software, you are done and ready to start using XComms.
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Can we determine the size of the XComms desktop alerts and the position on screen?Yes. When creating an alert you can manage the desktop alert on-screen size. You can also determine the position of the alert on a screen. Top-Right, Bottom-Left, etc. You will have the ability to also determine screen positioning for scrolling tickers as well.
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Who do we call if we need technical support?Call XComms Direct. Rarely do we get technical support calls considering how user-friendly the platform truly is but no matter what time zone our customers are in or in which country, they will always be provided with extremely courteous, informative, and helpful technical support with one goal...1st call resolution. We offer US-based technical support as well as support for many other countries.
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Does XComms require training to be able to send out alerts?No training is required to be able to send out alerts. The content manager's console is extremely user-friendly and functions very similarly to office programs already in use at most organizations. However, we would like to point out that if training is needed that it is unlimited. Also with the tool itself, there is a knowledge base with how-to documents and videos.
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Can we determine how or intrusive an XComms alert can be?Yes. You can send less invasive notifications via scrolling ticker headlines that would scroll across the screen containing information that is important without being disruptive. Or on the flip side, you can send full-screen desktop alerts or alerts pre-scaled to a specific size.
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Can we send XComms alerts to other offices in other locations?Yes. All XComms tools can be distributed to any individual, department, or group in any location regardless of physical location, network, or domain.
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Can employees also receive XComms alerts via email?Definitely! XComms casts a very wide net in terms of reach and truly eliminates the excuse of someone not being aware of any information. As a bonus, you can even use XComms to send out email independent of including it with a pop-up alert or scrolling ticker.
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Are older alerts still available to view even after they have appeared on screen?It depends. If an alert is considered active and not expired, the end user will have access to alerts to review as many times as they would like to. However if a Content Manager determines when he/she is creating an alert that a notification should have an expiration date, the alert would no longer be viewable by the end user after the date determined by the administrator has passed. The administrator however would always have access to view alerts sent that may be currently inactive and their reporting data including date of receipt by the end user, acknowledgment time and date, interactive results, etc.
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Does XComms require end user training?Not at all. While the end user's software is running in the background ready to receive an alert at all times, the employee also has convenient access to a searchable history console where all active alerts are stored.
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In addition to measuring acknowledgement and readership, is it possible to determine if an employee truly understands an XComms alert?Absolutely! With the quiz tool, you can send out quick on-screen testing to measure employees' understanding of any topic you want. Combining pop-up alerts or tickers with quizzes, you can quickly send any information to employees and measure comprehension all from one place. A great tool to keep everyone performing at their best and to flush out under-performers.
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Can we Preview all XComms communications before they are sent out?Absolutely! You can preview all: Pop-Up Alerts Scrolling Ticker Alerts Screensavers Wallpaper Backgrounds Locked Screen Backgrounds
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Can we send an alert that does not go directly on-screen but the employee can still access and review?Absolutely! You can send an alert to be published directly to an end user's history console without popping on-screen. The end user will be notified via the flashing XComms icon in the taskbar.
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Can we save alerts we have saved as templates for later use that we can still edit?Yes. You can have an unlimited number of templates that you can fully design and are always editable and it will be accessible from a convenient drop-down list in the alert creation page of the control panel.
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Can reporting data be exported?Yes. Reporting data can be exported directly into Excel. No need to convert the data from a .txt or .csv file. Just click export and away you go.
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Can we insert hyperlinks into XComms alerts to drive employees to other internal or external sites and resources?Yes. Inserting hyperlinks is a great way to drive traffic and increase the viewership of other resources.
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Do we have the ability to see what other Content Managers are using the tool for?Absolutely. In XComms your administrator can view by date range all tools used by Content Managers. You can also set Content Manager permission that controls: What tools they are allowed to use Who they are allowed to target What they are allowed to view
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Can an end user uninstall the XComms desktop client app themselves?Unless the end user is an administrator they will not be able to uninstall.
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Can we Pre-Schedule all XComms?100 Percent! You can create any XComms tool that can be distributed according to a schedule you determine. As an example, you can schedule an alert to be distributed at 9:00 AM every Friday for as long as you would like or set them with a specific number of occurrences. You can set them to deliver daily, weekly, monthly, annually, or whatever you would like.
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Will employees receive expired desktop alerts or obsolete information after they were notified of an update that may no longer be relevant?No. Obsolete information can be costly. All alerts can be pre-determined to have an adjustable expiration date and will be removed from the end user's alert history. The content manager however will always have historical data access to view alerts sent that may be currently inactive and its reporting data including date of receipt by the end user, acknowledgment time and date, interactive content, etc.
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Can we add acknowledgement buttons to alerts sent to employees?Absolutely! In an effort to create more accountability, adding an acknowledgment button to an alert is a great option to have and is fully trackable. With this enabled, an administrator can view reports on the receipt of an alert and the acknowledgment from the employee.
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Can we get detailed reporting on what XComms alerts specific individuals received, when they received alerts and whether or not they acknowledged an alert notification?Yes. You can retrieve and review analytics by date, user, machine name, alert type, etc. and truly be able to measure the effectiveness of your internal communication process in real-time. Great for tool audit and compliance adherence.
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Can we pre-determine what tools Content Managers are allowed to use, who they are allowed to target and what they are permitted to view?Yes. You can easily pre-determine what tools a Content Manager can send as well as what he/she is able to view and who exactly they are permitted to target. When an administrator is being created you have an easy option to create and select a policy that would determine access levels and viewing permissions.
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Can we have multiple people use XComms from different departments and from different locations?Definitely. While you can have as many content managers as you would like to have responsibility for using XComms, you can also pre-determine what tools a Content Manager can access as well as what he/she is able to view and who exactly they are permitted to target. You can make the most of the XComms by opening it up to other Content Managers in any location or department while also having peace of mind knowing that they will only be permitted to send alert types that you pre-approve and to deliver to who you determine the appropriate audience to be.
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Can we send location specific or department specific or even employee specific XComms alerts?Yes. You can send alerts to any single individual or group of employees in any location, or department or broadcast to the entire company.
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Can we use XComms to target common area screens in addition to employee screens?Absolutely! You can target ANY screen in your organization easily and quickly. In addition to being able to send alerts to any screen, you can even take advantage of unattended screens and use the screensaver, wallpaper and locked screen background tool for impressive digital signage solutions.
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How long does it typically take to create and send an XComms alert?Not long at all. The content manager console is very fast and easy to navigate where you can create all sorts of great things really quickly. You can even customize the console itself to have a default alert appearance and delivery settings exactly how you want every time you log in to create an alert.
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Can we create custom groups and targeting lists?Absolutely. In addition to giving you access to your company's active directory groups already in place; XComms allows you to also pick and choose which individuals, groups, departments, or locations you would like in your very own custom distribution groups.
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Can we see who has or has not received a specific XComms alert?Yes. In the reporting tool, you can easily see whether or not someone has received or acknowledged an alert as well as see if they are online or offline.
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How can we track and measure the effectiveness of XComms?All activity is easily tracked and measured within the same tool you would use to send alerts. Simply pick a date range and view all alerts that were sent, received, and acknowledged. In addition, you can get as detailed as you would like with the user level where you can see any individual's complete activity as a recipientr. From when they received and acknowledged an alert to responses given to quizzes, surveys, etc.
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Can we add graphics, video, hyperlinks, etc. to alerts?Of course. The content manager's console allows you to format text, change fonts, insert graphics, embed videos, HTML, animated gif images, acknowledgment buttons, etc. The screen saver tool even allows you to upload existing PowerPoint Presentations without converting them to a specific format and turn them into incredible visual communication.
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Can we send XComms alerts to mobile devices?Yes. You can easily and securely keep all employees connected and informed whether they are tied to a desk or not via email, SMS, or WhatsApp.
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