Call Center Desktop Alert Communication Tools
Send alerts to any device or screen instantly to create immediate awareness with the Call Center Agent Screen Notification system.
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Direct to Screen Pop Up Alerts
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Desktop Scrolling Headline Tickers
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On-Screen Employee Quizzes
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And More Tools!
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Easy to Use
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Affordable
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Set up alert system in minutes.
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Deploy From Any Device
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Display on Any Device
Call Center Communication Tools
Best Solution For Call Center Communication
Reach ALL Call Center Agents Directly With Full Targeting, Scheduling and Real-Time Acknowledgement Reporting and Improve Call Center Internal Communications.
Display Any Message On Any Device With Multiple Display Tools.
Pop Up Alerts
Full Screen
Scrolling Alert
ScreenSavers
Quiz / Survey
The Desktop Pop-Up Alert is a powerful mass notification tool that will instantly display agent notifications directly on call center computer screens that can never be missed. In addition to sending out fast notifications, pop-up alert delivery is also measurable with real time tracking of proof of delivery, readership and alert acknowledgement.
Full Screen Alerting is a guaranteed way to make sure the every call center alert is noticed immediately. In addition to sending full screen alerts to any desktop screen, you can also send them to common are screens as well.
Non-Disruptive. The Desktop Scrolling Ticker Alert is a perfect vehicle for any call center agent communcation, training or general information. The scrolling ticker crawls a headline across computer screens and auto-adjusts all active windows to re-size over the alert creating immediate alert awareness without being invasive.
Instantly turn unattended machines or common area screens and into digital signage for complete call center message awareness on any screen.
Conduct training and quizzes ◾ Create higher accountability to learn ◾ Continued Education or Refresher Training ◾ Streamline Job Aid process / Drive employees to intranet or other resources ◾ Publish new material / updates directly to employee’s screen ◾ Bypass supervisors to communicate directly with staff ◾ Don’t have to interrupt workflow (cost savings) ◾ Identify Knowledge Gaps ◾ Create Transparency
XComms Call Center Notification Tool Advantages
The XComms platform will go well beyond any communication tool to notify any call center agent of any message that needs to get immediate attention.
Simply log into your XComms platform and select from a number of tools available to best update contact center employees.
Using seamless targeting you can target existing contact center distribution groups, departments, and OUs, or simply target individuals by user name, first or last name or machine name, and even mobile numbers and email addresses.
With impossible-to-ignore notifications, your call center communications are guaranteed to get noticed and keep everyone informed and protected.
From a single platform easily and instantly send Call Center alerts any screen or device notifying them using the most cut through tools available
DISPLAY CHOICE
Choose any screen position or alert with a blinking tray icon
ANY DEVICE
Target any device with XComms. Send alerts as ticker, SMS, Email, WhatsApp or combine them to CAST A VERY WIDE NET!
ALERT TARGETING
Target your alerts to individuals, AD groups, custom groups, computer names, email address and even mobile numbers.
As versatile as it gets!
BRANDING
Instantly create a familiar look and feel by uploading your logo to brand your alerts
SCHEDULING
Send your updates right away, pre-schedule or both at the same time. Send now, daily, weekly, specified day or set to expire after any number of occurrences
TEMPLATES
Pre-design personal templates so you are always ready to send an alert as quickly as possible.
All Templates are accessible as you are creating an alert and are always editable
CONTENT MANAGERS
UNLIMITED. XComms provides unlimited content manager licenses at no extra cost. Also, create an unlimited number of access, targeting and viewing permission policies as you need
XCOMMS SETS THE STANDARD FOR CALL CENTER COMMUNICATIONS
Keeping EVERY AGENT informed and engaged in a call center doesn't have to be difficult or expensive.
XComms provides the most breakthrough, easiest to use, and most affordable call center alerting tools available guaranteeing that important messages are never missed and always rise to the top.
Built on today's newest technology XComms allows for high-impact alerting with an incredibly easy two-step process.
Step 1: Create your content
Step 2: Target your recipients
That's It!
your key contact center agent messages will never be ignored, pushed to the side or deleted
Call Center Sales / Customer Service/ Retention Benefits
◾ Empower your sales team to perform at a higher level with updated information
◾ Create engagement by launching position initiatives and competition
◾ Showcase top performers
◾ Create more supervisor coverage with interactive channels
◾ Quick coaching tool
◾ Publish sales reports to agents / Upper Management
Impossible to miss a message
Immediately send out call center desktop notifications alerts through various flexible messaging channels so your key agent messages will never be Missed
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SHIFT SCHEDULING
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AGENT SURVEYS
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KEY METRICS DISPLAY
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LEADER BOARDS
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SALES GOALS
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COMPLIANCE ALERTS
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PRODUCT UPDATES
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TRAINING TOOLS
WHY XCOMMS?
When communication is crucial in guaranteeing compliance standards are adhered to, customer expectations are met and ultimately goals are achieved, having a cut-through communications tool is a must-have in any call center environment.
The XComms platform provides many communication options to update every agent with messages that matter most when they matter most.
Contact XComms today to schedule a quick personal demo or register for a free trial where you can see for yourself how all XComms call center communications always get noticed.
SEE FOR YOURSELF
XComms will keep everyone informed and engaged!
XCOMMS IS PERFECT FOR
RISE ABOVE EVERYTHING
POWERFUL
• Bypass email or any collaboration tool completely
• Determine Alert size
• Determine screen position
• Deploy silently as tray notification
• Deliver to Desktop, SMS, Email and WhatsApp in a single step
VERSATILE
• Graphics
• Animated Gifs
• Video (attach or embed)
• Hyperlinks to web pages, downloads or shared spaces
• HTML for Dynamic content
• And Much, Much, More!
scheduling
• Schedule one time, daily, weekly, monthly, specific days of the week or by number of occurrences
• Set to deliver at specific times of the day
• Set expiration dates
• Track delivery and readership in real time
Actionable
• Drive recipients to internal or external resources
• Send survey follow up from same console
• Optional receipt acknowledgement confirmations
• Insert calendar invites
Any Business Type
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General Office Communications
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Hospital Internal Communications
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Crisis Communications
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Schools
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Customer Service Notifications
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Executive Communications
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Internal Newsletters
Any Communication
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Policy Adherence
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Motivation
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Product and Procedure Updates
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Improve General Engagement
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Training and Development
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Goals and Metrics
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Highlighting Success
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Incentive Announcements
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Real Time Analytics
Cut Through Tools
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On-Screen Pop-Up Alerts
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Desktop Scrolling Headlines
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Push to Common Area Screens
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Screensaver Management
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Wallpaper Backgrounds
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Locked Screen Backgrounds
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Digital Signage
THE XCOMMS
Technology
Setting new standards with the most innovative, responsive, and intuitive technology available; XComms Contact Center Agent Notification tools are the easiest to use, most affordable, and most advanced solution in its class.
