Reduce helpdesk calls while keeping employees aware of planned and unplanned outages.
Send Instant Outage Alerts Directly to:
Desktop Screens
Mobile Devices
Common Area Screens
YOUR PLATFORM, YOUR CHOICE
Pop-Up Alerts
Available as Add On
Scrolling Tickers
Available as Add On
Screensaver Management Tools
Available as Add On
Wallpaper Management Tools
Available as Add On
Locked-Screen Management Tools
Available as Add On
Quizzes and Surveys
Available as Add On
ACTIVE DIRECTORY
Sync your groups, departments, OUs, with the AD Tool. Schedule syncs or sync one time.
TARGET USER OR MACHINE
With a single client you can target either user name, login id, or computer name for fast and easy targeting
SCREEN POSITION
Send your alert to any screen location. Any corner, center or scroll ticker across top, middle or bottom
CONTENT
Compose with any content.
Use images, gifs, video, html, hyperlinks and more easily
XComms Outage Alert Platform Advantages
Outage alerts that can't be pushed to the side, ignored or deleted
The XComms toolkit will go well beyond email and other collaboration tools to communicate to your employees about existing outages, status updates, and issue resolution.
Simply log into your XComms platform and select from several tools available to best update your staff.
With XComms active directory integration you can target existing groups, departments, and OUs or simply target individuals by user name, first or last name, or machine name.
With impossible to ignore notifications, your outage communications are guaranteed to get noticed and help reduce help desk calls so IT can focus on the task at hand.
Send Outage Alerts For:
Initial Outage Updates
Progress and Outage Status Updates
Outage Resolution
From a single platform easily and instantly send outage alerts to employees notifying them of planned and unplanned downtime.
DISPLAY CHOICE
Choose any screen position or alert with a blinking tray icon
ANY DEVICE
Target any device with XComms. Send alerts as ticker, SMS, Email, WhatsApp or combine them to CAST A VERY WIDE NET!
ALERT TARGETING
Target your alerts to individuals, AD groups, custom groups, computer names, email address and even mobile numbers.
As versatile as it gets!
BRANDING
Instantly create a familiar look and feel by uploading your logo to brand your outage alerts
SCHEDULING
Send your updates right away, pre-schedule or both at the same time. Send now, daily, weekly, specified day or set to expire after any number of occurrences
TEMPLATES
Pre-design personal templates so you are always ready to send an alert as quickly as possible.
All Templates are accessible as you are creating an alert and are always editable
CONTENT MANAGERS
UNLIMITED. XComms provides unlimited content manager licenses at no extra cost. Also, create an unlimited number of access, targeting and viewing permission policies as you need
XCOMMS SETS THE STANDARD FOR IT COMMUNICATIONS
USE XCOMMS TO RESPOND TO AND RECOVER FROM CRITICAL IT OUTAGES RAPIDLY AND MORE EFFICIENTLY WITH XCOMMS DIRECT-TO-SCREEN SYSTEM OUTAGE NOTIFICATION ALERT SOFTWARE.
Communicate IT Outages to Employees
Distributing IT system outage alerts has never been easier with capabilities to send IT system outage alerts to individuals, active directory groups, custom groups, departments, offsite locations, mobile devices, or an entire organization.
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Reduce Help Desk Calls
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Business Continuity
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Improve Security Awareness
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Sync With Active Directory
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IT System Outage Alerts
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Planned Maintenance
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System Updates
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Emergency Notifications
Create Your Own Unlimited Outage Alert Templates
And Keep Employees Updated Instantly
Customize and store an UNLIMITED number of it outage notification templates for quick employee updating.
Design with your colors, logos, graphics, HTML, hyperlinks, and more.
INITIAL OUTAGE ALERT
Design and store your own UNLIMITED Outage Alert Templates
1
OUTAGE UPDATES
Design your own templates in less than a minute and store for instant notifications
2
OUTAGE RESOLUTION
Quickly notify staff with your own outage template designed any way you like
3
IT outage communication templates are one of the most helpful tools during any system downtime whether planned or unplanned. In the middle of a corporate service outage, the IT response team is under a lot of pressure, and every second counts. Trying to figure out how to update employees is a lot more difficult than it seems and an IT person’s time is better spent on problem resolution.
At XComms we recommend creating outage notification templates for quick use during any downtime to quickly get the word out to all staff that IT is aware of the outage and is actively trying to resolve the issue.
ALERT EMPLOYEES INSTANTLY Notify employees OF CRITICAL PLANNED AND UNPLANNED IT SYSTEM OUTAGES THAT AFFECT INTERNAL OPERATIONS, SYSTEMS, AND SECURITY.
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HOSPITAL
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INFORMATION SECURITY
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CAMPUS ALERTS
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CALL CENTER
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IT DEPARTMENT
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GOVERNMENT BUILDINGS
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FINANCE
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RETAIL
WHY XCOMMS?
SEE FOR YOURSELF
XComms will keep all of your employees updated and engaged!
When 24/7 uptime and availability are expected outage communications are crucial in guaranteeing that not only those who are impacted are aware of outages but the IT response team is spending their time focusing on outage resolution.
The XComms platform gives you many communication options to update employees about outages that don’t get lost inside email or any collaboration tool.
Contact XComms today to schedule a quick personal demo or register for a free trial where you can see for yourself how all XComms communications always get noticed.
POWERFUL
• Bypass email or any collaboration tool completely
• Determine Alert size
• Determine screen position
• Deploy silently as tray notification
• Deliver to Desktop, SMS, Email and WhatsApp in a single step
VERSATILE
• Graphics
• Animated Gifs
• Video (attach or embed)
• Hyperlinks to web pages, downloads or shared spaces
• HTML for Dynamic content
• And Much, Much, More!
scheduling
• Schedule one time, daily, weekly, monthly, specific days of the week or by number of occurrences
• Set to deliver at specific times of the day
• Set expiration dates
• Track delivery and readership in real time
Actionable
• Drive recipients to internal or external resources
• Send survey follow up from same console
• Optional receipt acknowledgement confirmations
• Insert calendar invites
RISE ABOVE EVERYTHING
Any Business Type
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General Office Communications
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Crisis Communications
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Customer Service Notifications
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Executive Communications
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Internal Newsletters
Any Communication
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Design And Save IT Outage Templates
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Compliance and Policy Updates
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Improve Employee Engagement
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Help Desk Tools For Instant Awareness
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Surveys and Quizzes With Real Time Analytics
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Internal Marketing
Cut Through Tools
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Push to Common Area Screens
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Digital Signage
XCOMMS IS PERFECT FOR
THE XCOMMS
Technology
Setting new standards with the most innovative, responsive, and intuitive technology available; XComms IT Communication tools are the easiest to use, most affordable, and most advanced solution in its class.
XCOMMS TOOLKIT