CristinaApr 18, 20235 min readInternal CommunicationsChallenges Faced by Training Departments in Call Centers Due to ineffective Internal CommunicationsDiscover strategies to improve internal communication in call centers, including regular meetings, shared documentation, and collaborative
SteveMar 7, 20233 min readInternal CommunicationsBoosting Call Center Performance: The Pros and Cons of Pop-Up AlertsDiscover the impact of pop-up alerts on call center employee performance. and how they can improve customer service and increase efficiency.